Terms and Conditions

Introduction and Acceptance of the Terms and Conditions

This website and content are owned and operated by Super Amazing Pty Ltd (ABN 31 606 604 871).

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Super Amazing Pty Ltd’ (hereafter also referred to as ‘Super Amazing’, ‘We’, ‘Us’, or, the ‘Website’). These Terms and Conditions of Sale are important to you and to Super Amazing as they are used to protect your rights as a valued customer and our rights as a business.

Both parties accept these Terms and Conditions unreservedly.

These general Terms and Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation.

We maintain that, by confirming your order, you have read and do unreservedly accept our general Terms and Conditions of Sale.

If you do not agree to these Terms and Conditions, please do not use or visit this Website.

Changes to the Terms and Conditions and the Website

The Website is a work in progress, and as such; things may change, be added, or be taken away.

We reserve the right to update the Website and these Terms and Conditions from time to time, at our discretion, and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly.

Your continued use of the Super Amazing Website following the publishing of the updated Terms and Conditions will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time, for regular updating of products, and, for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Super Amazing by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and that you log out of your account at the end of every session. There is a password re-set procedure in case you forget your password. You must treat your account login information as confidential, not disclosing it to any third party, and, only use the Super Amazing Website in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if login is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Super Amazing Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time, for any (or no) reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

While we strive for SSL encrypted browsing to be available for all logged-in users, we cannot guarantee that all use will be secure. While we work hard towards an error free Website, we do not guarantee that the Website or any content provided on the Website is error free.

We manage your personal data according to our Privacy Policy.

Product Information

Super Amazing takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

Super Amazing always strive for complete accuracy when both describing and visually representing the products we sell. We engage professional photographers in studio conditions in order to give our customers the best representation of a products colour, size and quality. However, the way you perceive colour and other attributes on our Website depends on the resolution and quality of your computers monitor, and as such, slight differences may occur.

Prices

The prices indicated at Super Amazing are in Australian Dollars and include all relevant Australian taxes but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products.

We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Wholesale Terms and Conditions

All prices in the online store are displayed in Australian dollars (AU) and include GST.

Wholesale access is strictly limited to registered retail businesses with an active ABN.

Orders received and paid for before 2pm will be processed and dispatched the following working day.

All purchase orders are subject to final approval by Super Amazing Pty Ltd.

All purchase orders constitute an irrevocable offer to buy and pay in full for the products ordered.

All accounts operate on a strictly prepaid (proforma) basis.

All stock remains the property of Super Amazing Pty Ltd until full payment has been received.

Any items that are missing from the shipment must be reported within 5 days of receipt of order.

Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days of receipt of order.

Returns shall not be accepted without the prior consent of Super Amazing Pty Ltd. A return authorisation number (RA) is required to obtain a credit or replacement.

Contact us Monday to Friday from 8am to 6pm on (03) 5422 6835 or email us at [email protected]

Delivery and Shipping Costs

Your order will be delivered to the address you indicated when your order was placed.

Super Amazing does not deliver products to POST RESTANTE addresses.

All deliveries are made by Australia Post, Star Track Express, or FedEx and may require a signature upon delivery.

Australian Orders

1-5 Days Free Delivery*

There are no freight charges for orders delivered within Australia.

All deliveries are made via Australia Post or Star Track Express and may require a signature upon delivery.

Orders received and paid for before 2pm will be dispatched the following working day.

New Zealand Orders

3-5 Days FedEx Economy*

There is a flat rate of $50AU for orders delivered to New Zealand.

New Zealand orders valued at $500AU and over automatically upgrade to free shipping.

Duties and taxes are the responsibility of the recipient.*

Orders received and paid for before 2pm will be dispatched the following working day.

Returns

We stand by the quality of our products and want you to be happy with your order.

Any items that are missing from your order must be reported within 5 days of receipt of order.

Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days of receipt of order.

Returns shall not be accepted without the prior consent of Super Amazing. A return authorisation number is required to obtain a credit, refund, or replacement.

Items that have obviously been neglected will not be exchanged or refunded.

Call or email us directly to arrange your return.

Contact us Monday to Friday from 8am to 6pm on (03) 5422 6835 or email us at [email protected].

International Duties and Taxes

International delivery costs do not include any taxes or duties that may be applied by customs at the destination country, and, any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”.

We are also prohibited by law from identifying an order as a “gift” for export purposes.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

*Super Amazing does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God.

In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon the receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Carrier delivery times start from the moment you receive an email confirming order dispatch. Dispatch and delivery times are given in working days.

Availability

We strive hard to remove sold out items from our Website as soon as possible and as such, will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of the payment.

For Reimbursements

If the product is returned within 30 days of its delivery, you will be reimbursed via the same payment method as was used initially.

Secure Payment

Super Amazing uses eWay Australia to process all transactions. eWay use advanced SSL encryptions to keep your transaction secure and does not cost you anything to use (Super Amazing is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with this Merchant to use this payment method.

Tracking Your Order

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.

Lost Or Damaged Goods

If your order is lost or damaged in transit, please contact us straight away so that we may assist you.

All Products

Please check your received order carefully for any anomalies or damage. If you find damage to your product(s), contact us immediately by email at [email protected] to advise us of this.

Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to our products on the date of delivery or as quickly as possible. You will have 5 calendar days to inspect your goods for anomalies or damage and report such to [email protected]

Right of Return

Super Amazing allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered.

You must contact us directly to arrange your return at [email protected]

The present Right of Return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guides etc.). Any product that has been intentionally damaged or misused, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of the receipt of the order.

Responsibility

Super Amazing will not be held liable for poor use and its consequences on the products purchased from our Website. Although our products have performance that is compatible with professional usage, Super Amazing does not sell products for professional use.

Privacy and Protection of Personal Data

The details you give us are essential for the processing and delivery of your orders and for billing, therefore failure to provide these details will result in the cancellation of your order. By registering on the Website, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to Super Amazing to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional emails when you registered on our Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further emails from us by emailing your request to [email protected] or by using the UNSUBSCRIBE link that appears in all Super Amazing promotional emails to you.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our Website and suggests products that might interest you according to the items that you selected when you previously visited the Website. Cookies do not contain any confidential information about you. Please refer to the Super Amazing Privacy Policy for full details of our privacy policy.

Intellectual Ownership

All the content on the Super Amazing Website (illustrations, texts, names, brand names, images and videos) is the property of Super Amazing Pty Ltd. Any partial or total reproduction of this content, by any means and by any support, is subject to prior and express authorisation by Super Amazing Pty Ltd. All information, content, files, and software offered by our services is protected by International law concerning intellectual ownership and copyright. Super Amazing cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Super Amazing will not, under any circumstances, be held responsible if a user violates rights held by a third party through their activities on this site.

Linking to this Website

You may link to the Super Amazing home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.
The Super Amazing website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Prohibitions

You must not misuse the Super Amazing Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Indemnity

You agree to indemnify, defend and hold harmless Super Amazing, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of the Website or your breach of the Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts.

Waiver and Severability

Any failure of Super Amazing to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The Terms and Conditions constitute the entire agreement between you and Super Amazing, and govern your use of the Website service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms and Conditions). If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that remaining provisions of the Terms of Service will continue in full force effect.

Feedback and Comments

We welcome any comment, question, and communication at [email protected]

Any opinions left on the Website by Super Amazing customers are screened and moderated by the management team. If the comments infringe on the law or are in any way inappropriate (abusive publicity, defamation, insults, out of context commentary etc.), Super Amazing reserves the right to refuse or moderate it.